Desktop Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellar Professionals LLC, is seeking the following. Apply via Dice today!

We are looking for a Desktop Support who can own their workflow, manage device deployments, and serve as a vital technical liaison.

Location: Petersburg, VA

Work Arrangement: Hybrid

Interview Process: In-Person

Key Responsibilities

• PC Refresh Ownership: Schedule deployment appointments directly with users, handle imaging, data transfers, software installation, and full hardware setup.
• Regional IT Support: Act as the main point of contact for technical needs, coaching staff through computer, mobile, phone, and printer troubleshooting.
• Asset & Incident Management: Track IT assets, manage service requests, and escalate critical network or security outages to the central operations center.
• Reporting: Maintain an active log of regional IT initiatives and deliver clear weekly status reports.
  
  

Requirements & Core Skills

To excel in this position, you must have at least 1 years of experience in the following:

• PC Refresh Projects: Direct experience with large-scale computer deployments and data migration.
• Hardware & Software Troubleshooting: Solid hands-on or service desk experience fixing PCs, peripherals, and mobile devices.
• ITSM Frameworks: Practical knowledge of Incident, Change, Service Request, and Asset Management.
• Microsoft 365 Suite: Proficiency with Word, Excel, Teams, SharePoint, and MS Bookings (for user scheduling).
• Communication & Autonomy: Strong ability to manage your own schedule, write clear technical emails, and lead collaborative troubleshooting conversations with non-technical users.
• Compliance: Familiarity with state government-level information technology policies and security standards.