Desktop Support

Our client is looking for a Desktop Support to report directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.

Tasks

• Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
• Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
• Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
  
  

Knowledge, Skills and Abilities Required:

• Able to work in a team as well as independently
• Excellent verbal and written communication skills
  
  

NOTE: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Location: Madison, WI

Contract: 1 year

Skills Required:

10 years of experience in the following:

• Knowledge of computer software, operating systems, hardware and networking is required
• Experience with Microsoft Active Directory
• Hardware and software troubleshooting skills
• Experienced in providing professional and courteous customer service
• Experience with a ticketing system such as JIRA
  
  

Skills Desired – A plus to have:

• 3 years - Relevant work experience with Windows 10/11
• 2 years - Work experience with OSX
• Experience and knowledge of computer security
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.
  
  

Please submit your resume by using the "URL" below