What are the responsibilities and job description for the Desktop Support Technician position at Jobs via Dice?
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We are looking for a Desktop Support Technician for our client in Kent, WA
Job Title: Desktop Support Technician
Job Location: Kent, WA
Job Type: Contract
Job Overview:
Pay Range: $19hr - $24hr
Requirement/Must Have:
We are looking for a Desktop Support Technician for our client in Kent, WA
Job Title: Desktop Support Technician
Job Location: Kent, WA
Job Type: Contract
Job Overview:
Pay Range: $19hr - $24hr
Requirement/Must Have:
- Experience providing end-user desktop support in a corporate environment.
- Strong knowledge of desktop, laptop, and mobile device configuration and troubleshooting.
- Experience with break-fix support, desk-side support, IMACD activities, and data migration.
- Ability to manage ticket queues and meet SLA requirements.
- Strong communication and customer service skills.
- Knowledge of IT security, compliance, and access control processes.
- Ability to coordinate with vendors and cross-functional IT teams.
- Experience installing and configuring hardware, software, and peripherals.
- Experience troubleshooting technical issues and performing root cause analysis.
- Experience working with ticketing systems and incident management.
- Experience supporting on-site and remote users.
- Install, configure, and support desktops, laptops, mobile devices, and related peripherals.
- Perform break-fix support, desk-side assistance, IMACD tasks, and system refreshes.
- Provide onsite technical support and resolve end-user issues.
- Monitor and manage ticket queues, ensuring timely resolution within SLA.
- Communicate with users regarding ticket status and follow up as needed.
- Coordinate with hardware vendors for repairs and replacements.
- Perform security and compliance-related tasks such as access reviews and audits.
- Collaborate with Level 3 support teams and project teams for system improvements.
- Support IT setup for events, meetings, and off-site activities.
- Provide disaster recovery support and respond to emergency situations.
- Participate in on-call rotation and handle escalations.
- Perform root cause analysis and implement preventive measures.
- Maintain documentation, knowledge base, and training materials.
- Ensure high customer satisfaction through effective issue resolution.
- Experience supporting IT infrastructure in enterprise environments.
- Ability to train and mentor junior staff.
- Familiarity with knowledge base management and documentation practices.
- Desktop and end-user support.
- Troubleshooting and root cause analysis.
- Ticket management and SLA adherence.
- Customer service and communication.
- IT security and compliance.
- Vendor coordination.
- Bachelor s degree in Information Technology or related field, or equivalent experience.
Salary : $19 - $24