What are the responsibilities and job description for the Desktop Support Technician position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cynet Systems, is seeking the following. Apply via Dice today!
We are looking for Desktop Support Technician for our client in Burlington, MA
Job Title: Desktop Support Technician
Job Location: Burlington, MA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $25hr
Responsibilities:
We are looking for Desktop Support Technician for our client in Burlington, MA
Job Title: Desktop Support Technician
Job Location: Burlington, MA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $25hr
Responsibilities:
- Assist staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
- Work with vendor support contacts to resolve technical problems.
- Collaborate with service desk and RDS teams to determine and resolve user issues.
- Respond to support requests from service desk, users, and infrastructure teams.
- Perform system upgrades to ensure equipment longevity.
- Track requests and ensure timely implementation.
- Participate in incident handling related to desktop changes.
- Support large-scale desktop projects such as antivirus rollouts.
- Ensure seamless connectivity with validation systems, file servers, email servers, and application systems.
- Provide weekly status reports.
- Implement best practices and act as a single point of contact for customers.
- Strong knowledge of Microsoft desktop and server environments.
- Experience in desktop support and troubleshooting.
- Familiarity with Active Directory, Novell eDirectory, Lotus Notes, and Exchange (2010/2016/O365).
- Experience with ITSM tools such as Remedy, HP Service Center, and Peregrine.
- Knowledge of remote desktop tools (SMS, Bomgar, WebEx, Windows native tools).
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
- Experience with VPN and remote access technologies.
- Support for desktops, laptops, printers, AV devices, and mobile devices (iPad, Blackberry).
- Knowledge of internet browsers (Chrome, Firefox, Internet Explorer).
- Basic troubleshooting knowledge of Mac OS and Mac devices.
- Familiarity with common applications such as Adobe Acrobat, WinZip, etc.
- Experience managing remote sites and providing phone support.
- Technical helpdesk or call center experience required.
- Strong analytical and problem-solving skills.
- Ability to work in a structured and systematic manner.
- Strong communication and customer service skills.
- Onsite role supporting end users and IT infrastructure.
- May require handling multiple support requests in a fast-paced environment.
Salary : $20 - $25