What are the responsibilities and job description for the Desktop Support Technician position at Jobs via Dice?
Description
TEKsystems is seeking a dedicated and skilled Desktop Support Analyst to join our IT team. This person will split time between Baytown & Clearlake. The successful candidate will provide timely and efficient technical support to our staff, ensuring the smooth operation of our computer systems and networks. This role is crucial in maintaining the high standards of patient care and operational efficiency that our client is known for.
Key Responsibilities:
Provide first-line technical support to staff, troubleshooting hardware and software issues.
Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
Manage and resolve support tickets using the IT service management system.
Assist with the deployment of new hardware and software, including imaging and setting up new computers.
Ensure the security and confidentiality of patient and organizational data.
Provide training and support to staff on IT-related topics.
Monitor and maintain system performance and security.
Document IT procedures and policies, ensuring they are up-to-date and accessible.
Collaborate with other IT team members to resolve complex issues and improve overall IT service delivery.
Qualifications:
A bachelor's degree in computer science, information technology, or a related field is preferred.
Minimum of 2 years of experience in desktop support or a similar role.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience with network infrastructure and IT service management tools.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certification in CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar is a plus.
Skills
desktop, customer service, Technical support, helpdesk
Top Skills Details
desktop, customer service, Technical support
Additional Skills & Qualifications
Intermediate Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking a dedicated and skilled Desktop Support Analyst to join our IT team. This person will split time between Baytown & Clearlake. The successful candidate will provide timely and efficient technical support to our staff, ensuring the smooth operation of our computer systems and networks. This role is crucial in maintaining the high standards of patient care and operational efficiency that our client is known for.
Key Responsibilities:
Provide first-line technical support to staff, troubleshooting hardware and software issues.
Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
Manage and resolve support tickets using the IT service management system.
Assist with the deployment of new hardware and software, including imaging and setting up new computers.
Ensure the security and confidentiality of patient and organizational data.
Provide training and support to staff on IT-related topics.
Monitor and maintain system performance and security.
Document IT procedures and policies, ensuring they are up-to-date and accessible.
Collaborate with other IT team members to resolve complex issues and improve overall IT service delivery.
Qualifications:
A bachelor's degree in computer science, information technology, or a related field is preferred.
Minimum of 2 years of experience in desktop support or a similar role.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience with network infrastructure and IT service management tools.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certification in CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar is a plus.
Skills
desktop, customer service, Technical support, helpdesk
Top Skills Details
desktop, customer service, Technical support
Additional Skills & Qualifications
- Experience with Multi-functional printers
- Comes from a Healthcare Environment or had worked on any Epic TDR related projects in the Houston area
- Current/Valid IT Certifications
Intermediate Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25