What are the responsibilities and job description for the Desktop Support Technician position at Lensa?
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Description
Responsible for desktop support incidents, escalations, and problems; providing a high-level of customer service to the end-user as well as to the internal IT department members. Work independently to resolve issues and provide a concise explanation of ongoing problems to management. Work with multiple teams to obtain the information needed to resolve complex issues, develop and deploy a resolution, and ensure knowledge is documented and transferred back to the Service Desk.
Image and deploy Laptops and Desktops on an individual basis or as a project. Provide new, replacement, or reimaged machines to end-users, deploy software both manually and via desktop management software. Work to resolve endpoint security issues by identifying the machine, remediating the concern, providing detailed reports to the Security team, and continuing to maintain great customer service.
Contribute to process improvement and development.
Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.
Build support cases and escalate to other department teams if necessary
Assist with inventory management as necessary.
Assist with testing of new images for new hardware and updated images for currently deployed hardware and updated OS/Applications
Assist with endpoint security resolution which includes running down malware/virus infections and cleaning or reimaging as needed
Walk-up desk coverage as needed and assigned
5 days on-site, work from home is not an option for this position, unless approved by your manager in advance due to inclement weather.
Skills
Desktop, windows, customer service, office 365, Imaging, Support, Help desk, Hardware, Active directory, phone support, Troubleshooting, servicenow, sccm, altiris
Top Skills Details
Desktop,windows,customer service,office 365,Imaging,Support,Help desk
Additional Skills & Qualifications
Excellent verbal and written communication skills. Ability to relay technical information to non-technical users. Ability to contribute to written technical procedural documentation.
Strong technical capability, expertise in Desktop Support
3 -4 years’ experience working in an environment where service delivery is shared between internal and external providers.
College Degree preferred. (Preferred MIS, IS; Computer Science; or Business).
Other Requirements
After hours and weekend work required if needed to respond to business need, and emergency events.
Minimal travel to other offices.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Description
Responsible for desktop support incidents, escalations, and problems; providing a high-level of customer service to the end-user as well as to the internal IT department members. Work independently to resolve issues and provide a concise explanation of ongoing problems to management. Work with multiple teams to obtain the information needed to resolve complex issues, develop and deploy a resolution, and ensure knowledge is documented and transferred back to the Service Desk.
Image and deploy Laptops and Desktops on an individual basis or as a project. Provide new, replacement, or reimaged machines to end-users, deploy software both manually and via desktop management software. Work to resolve endpoint security issues by identifying the machine, remediating the concern, providing detailed reports to the Security team, and continuing to maintain great customer service.
Contribute to process improvement and development.
Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.
Build support cases and escalate to other department teams if necessary
Assist with inventory management as necessary.
Assist with testing of new images for new hardware and updated images for currently deployed hardware and updated OS/Applications
Assist with endpoint security resolution which includes running down malware/virus infections and cleaning or reimaging as needed
Walk-up desk coverage as needed and assigned
5 days on-site, work from home is not an option for this position, unless approved by your manager in advance due to inclement weather.
Skills
Desktop, windows, customer service, office 365, Imaging, Support, Help desk, Hardware, Active directory, phone support, Troubleshooting, servicenow, sccm, altiris
Top Skills Details
Desktop,windows,customer service,office 365,Imaging,Support,Help desk
Additional Skills & Qualifications
Excellent verbal and written communication skills. Ability to relay technical information to non-technical users. Ability to contribute to written technical procedural documentation.
Strong technical capability, expertise in Desktop Support
3 -4 years’ experience working in an environment where service delivery is shared between internal and external providers.
College Degree preferred. (Preferred MIS, IS; Computer Science; or Business).
Other Requirements
After hours and weekend work required if needed to respond to business need, and emergency events.
Minimal travel to other offices.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $18 - $22