Desktop Support / IT Support Specialist

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Title: Desktop Support / IT Support Specialist Job ID: 26-02964 Location: Hartford, CT (Onsite) Duration: 12 months on W2 contract

Required Skills:

• 3 years of customer-facing IT support experience
• Experience supporting desktops, laptops, servers, networks, Audio/Video, and VOIP systems
• Strong troubleshooting and customer service skills
• Active Driver s License
• High School Diploma or equivalent
  
  

Job Summary

Seeking an experienced IT Support Specialist to provide onsite technical support for desktops, laptops, network equipment, servers, Audio/Video systems, telephony, and related technologies. The role involves installation, troubleshooting, project coordination, and end-user support in a fast-paced enterprise environment.

Key Responsibilities:

• Install, configure, and support workstations, servers, network, AV, and voice systems
• Troubleshoot hardware, software, network, and infrastructure issues
• Lead and support IT projects and technology deployments
• Provide exceptional customer service and technical support
• Coordinate with internal IT teams, engineers, and business stakeholders
• Maintain documentation and follow IT policies and procedures.
  
  

Preferred Skills:

• Advanced knowledge of Windows OS and Microsoft Office
• Experience with Mac/iOS environments
• Knowledge of networking, VOIP, collaboration tools, and server technologies
• Strong communication, leadership, and project management skills
• Ability to manage multiple priorities in a dynamic environment