What are the responsibilities and job description for the Desktop Support Engineer position at Jobs via Dice?
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Role: L1 Desktop Support Engineer
Duration: 6 months
Locations : Nampa, Idaho, USA
Candidate Required Minimum Qualifications And Skills
Role: L1 Desktop Support Engineer
Duration: 6 months
Locations : Nampa, Idaho, USA
Candidate Required Minimum Qualifications And Skills
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A , Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.