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Desktop Support Engineer

Jobs via Dice
Miami, FL Full Time
POSTED ON 5/14/2026
AVAILABLE BEFORE 6/12/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Softtek Integration Systems Inc, is seeking the following. Apply via Dice today!

We are looking for Desktop Support Engineer @ Miami Lakes, FL

Technical Support & Troubleshooting

  • Provide Tier 1–2 desktop support for hardware, operating systems, standard business applications, printers, mobile devices, and peripherals.
  • Diagnose and resolve user issues related to Windows 10 and 11, Microsoft 365, email, VPN, and common enterprise applications.
  • Install, configure, and maintain desktop and laptop systems, monitors, and accessories.
  • Perform basic network troubleshooting (connectivity, Wi‑Fi access, device mapping).

User Support & Service Delivery

  • Respond to service desk tickets and walk‑up requests in accordance with SLAs.
  • Document issues, resolutions, and procedures in the IT ticketing system.
  • Educate end users on proper use of systems, security practices, and standard tools.
  • Escalate complex issues to senior IT staff or vendors as appropriate.

Salary.com Estimation for Desktop Support Engineer in Miami, FL
$53,804 to $67,466
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