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Job Description:
Location : Fully Onsite - 7500 Centurion Parkway Jacksonville, FL 32202
5 Days/ 8 hours /day
6-12 Months contract - Only w2
Desktop Support Engineer - EUS
Top Skills Required :
A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.
Job Description:
Location : Fully Onsite - 7500 Centurion Parkway Jacksonville, FL 32202
5 Days/ 8 hours /day
6-12 Months contract - Only w2
Desktop Support Engineer - EUS
Top Skills Required :
- Experience in Manufacturing, Labs, and Logistics.
- Excellent Communications Skills written and verbal
- Health Care / life Sciences domain Knowledge
- Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.
A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.
- Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
- Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
- Monitor service health, manage and escalate major incident response.
- Serve as the IT delivery point of contact for site technical services.
- Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
- Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
- Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
- Direct local IT operations support staff for network and desk side contract services.
- Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
- Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
- Reliable execution of IT Build and Run services.
- Timely incident and service request resolution.
- Complete and accurate ITSM records.
- Regular service performance reporting.
- Audit-ready documentation.
- 5 years Manufacturing or Supply Chain IT experience in regulated GXP environments.
- Experience in understanding network topology.
- Knowledge of Firewall, Router, Switch, Appliance usage.
- Experience supporting GxP and validated systems.
- Strong ITSM (incident, change, problem) knowledge.
- Knowledge of IRIS, CMDB and JIRA tools.
- Experience in multi-vendor delivery environments.
- Windows 10/11 OS Skills.
- Microsoft Office Outlook, Excel, Word, Power Point