What are the responsibilities and job description for the Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.
Responsibilities:
Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.
Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.
Manage tasks under pressure while meeting both tactical and strategic business objectives.
Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.
Ensure compliance with change management protocols to maintain a stable and reliable IT environment.
Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.
Deploy and image PCs while maintaining hardware and software standards.
Collaborate with teams to create and update knowledge base articles for internal use.
Travel occasionally to other locations to provide on-site support as needed.
Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
Requirements
Strong written and verbal communication skills with a customer-focused mindset.
Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Minimum of three years of experience in IT support or a related field.
Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS.
Familiarity with IT service management tools and processes.
Demonstrated passion for customer service and continuous improvement.
Microsoft certifications are preferred but not mandatory.
Project management experience is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Description
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.
Responsibilities:
Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.
Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.
Manage tasks under pressure while meeting both tactical and strategic business objectives.
Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.
Ensure compliance with change management protocols to maintain a stable and reliable IT environment.
Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.
Deploy and image PCs while maintaining hardware and software standards.
Collaborate with teams to create and update knowledge base articles for internal use.
Travel occasionally to other locations to provide on-site support as needed.
Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
Requirements
Strong written and verbal communication skills with a customer-focused mindset.
Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Minimum of three years of experience in IT support or a related field.
Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS.
Familiarity with IT service management tools and processes.
Demonstrated passion for customer service and continuous improvement.
Microsoft certifications are preferred but not mandatory.
Project management experience is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
