What are the responsibilities and job description for the Desktop Services Help Desk Support position at Jobs via Dice?
RESPONSIBILITIES:
Kforce has a client that is seeking a hybrid Help Desk Representative, Desktop Services to join their team in Atlanta, GA. The Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a hybrid Help Desk Representative, Desktop Services to join their team in Atlanta, GA. The Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities:
- Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
- Answers incoming calls and inputs information into the ticket tracking software
- Refers more complex problems to Level II Analyst
- High School diploma or GED
- Technical training and prior experience in computer troubleshooting and problem resolution
- Basic understanding of telecommunications, network and desktop functions, and strong customer service background
- Proficient in current Windows operating system
- Strong analytical skills
- Provides timely problem resolution
- Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
- Ability to work under limited supervision
- Relevant college coursework and certifications
- Remote PC support experience
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
