What are the responsibilities and job description for the Desktop-Provisioning Support Rep position at Jobs via Dice?
Job Description
Title: Desktop-Provisioning Support Rep
Location: Lehi,UT
100% onsite in support of desktop users and provisioning requests.
Essential Duties and Responsibilities:
Serve as first point of contact for technical support to employees via calls, chat, email, and remote support
Support the ticketing request process for new equipment requests and receive returned equipment
Document and follow current process to tracking provisioning activity
Communicate directly and effectively with a large and diverse audience
Clearly communicate and provide description of issue and troubleshooting work done for escalation, review, and audit purposes
Ensure adherence to organizational security practices to protect and control company systems and data
Requirements (Must have intermediate level knowledge of the following):
Troubleshooting fundamentals
Current Windows Operating Systems
A desire to learn new technologies and grow their technical skill set
Title: Desktop-Provisioning Support Rep
Location: Lehi,UT
100% onsite in support of desktop users and provisioning requests.
Essential Duties and Responsibilities:
Serve as first point of contact for technical support to employees via calls, chat, email, and remote support
Support the ticketing request process for new equipment requests and receive returned equipment
Document and follow current process to tracking provisioning activity
Communicate directly and effectively with a large and diverse audience
Clearly communicate and provide description of issue and troubleshooting work done for escalation, review, and audit purposes
Ensure adherence to organizational security practices to protect and control company systems and data
Requirements (Must have intermediate level knowledge of the following):
Troubleshooting fundamentals
Current Windows Operating Systems
A desire to learn new technologies and grow their technical skill set