What are the responsibilities and job description for the Desktop / Field Support Technician position at Jobs via Dice?
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We are looking for Desktop / Field Support Technician for our client in Anderson, IN
Job Title: Desktop / Field Support Technician
Job Location: Anderson, IN
Job Type: Contract
Job Overview:
We are looking for Desktop / Field Support Technician for our client in Anderson, IN
Job Title: Desktop / Field Support Technician
Job Location: Anderson, IN
Job Type: Contract
Job Overview:
- The Desktop / Field Support Technician will provide onsite technical support to end users with a focus on service quality and operational efficiency.
- The role includes managing service requests, incidents, and ensuring adherence to service level agreements.
- The technician will support desktop environments, mobile devices, and related infrastructure while maintaining security compliance and operational standards.
- The position involves hands-on support, coordination with teams and vendors, and ensuring a seamless end-user experience.
- 4-7 years of technical experience in onsite support and end-user services.
- Experience supporting Windows operating systems, Microsoft Office, VPN, printing, notebooks, and mobile devices.
- Ability to install, configure, and troubleshoot a wide range of applications and devices.
- Strong analytical and problem-solving skills.
- Experience working in desktop support and field support environments.
- Experience managing ticket queues and resolving incidents within defined service levels.
- Experience coordinating with vendors and support teams.
- Manage service requests, incidents, and ensure resolution within defined service levels.
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Perform break-fix support, desk-side support, IMACDs, data migration, system refreshes, and health checks.
- Provide onsite technical assistance to end users.
- Perform software installations, updates, and configuration changes.
- Manage ticket queues and provide timely updates to users.
- Identify and prevent issues impacting end-user experience.
- Coordinate with vendors for hardware support and replacements.
- Perform security and compliance tasks including access reviews and risk assessments.
- Support onsite and offsite events including setup and technical assistance.
- Assist with disaster recovery and emergency response activities.
- Coordinate with advanced support teams for maintenance and upgrades.
- Provide on-call support as required.
- Experience with diverse desktop systems and technical environments.
- Strong customer service and communication skills.
- CompTIA A certification or equivalent.
- Flexibility to travel to remote sites.
- Ability to lift equipment up to 30 lbs.
- Strong troubleshooting and technical support skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities.
- Strong attention to detail and customer focus.
- Relevant technical certification such as CompTIA A preferred.