Desktop Analyst - EUC

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Immediate need for a talented Desktop Analyst - EUC. This is a 06 months contract opportunity with long-term potential and is located in Santa Clara,CA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-11584

Pay Range: $25 - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Review problem tickets and respond to user within established standards
• resolve open tickets in a timely and professional manner
• following established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved
• provide a positive customer service experience to the customer; participate in other projects as requested.
  
  

Key Requirements and Technology Experience:

• Must have skills: Desktop, VLOOKUP, Pivot, Excel, Windows 10 & 11, Documentation, Servicenow, Tickets.
• documentation, process guideline, formatting Word/Excel, VLOOKUP, Power BI, Client, PowerPoint.
• self-driven, project responsibilities, teamwork.
• Strong customer service; strong interpersonal, organizational and communication skills
• ability to work in a fast paced changing environment
• understanding of Windows based applications
• ability to diagnose application software and hardware problems
• ability to recognize priority issues and escalate accordingly
• ability to translate technical terms into non-technical language
• Modems and data communications, checking PC network connections
• identifying and correcting memory issues
• resetting network and Internet passwords
• using browser and network utilities
• resetting Internet proxy configurations
• install and setup applications
• NT navigation and directory structure
• Windows disk utilities to correct common errors; network error messages to determine causes.
• Associates degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  
  

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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