What are the responsibilities and job description for the Deskside Technician II position at Jobs via Dice?
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Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned
Requirements2 years corporate deskside support or equivalent experienceWilling to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experienceExcellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)Experience with endpoint protection and encryption (Bitlocker) supportFamiliarity with using remote desktop support toolsHigh School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shiftDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift schedule
Desired CharacteristicsA CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plus Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
What you'll getComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision making
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned
Requirements2 years corporate deskside support or equivalent experienceWilling to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experienceExcellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)Experience with endpoint protection and encryption (Bitlocker) supportFamiliarity with using remote desktop support toolsHigh School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shiftDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift schedule
Desired CharacteristicsA CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plus Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
What you'll getComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision making