What are the responsibilities and job description for the Deskside Support position at Jobs via Dice?
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We are seeking a skilled and customer-focused Deskside Support Technician to provide on-site technical assistance for end-users at our Carlsbad location. The ideal candidate will be experienced in troubleshooting hardware, software, networking, and corporate IT environments with a strong sense of urgency and service excellence.Key Responsibilities
We are seeking a skilled and customer-focused Deskside Support Technician to provide on-site technical assistance for end-users at our Carlsbad location. The ideal candidate will be experienced in troubleshooting hardware, software, networking, and corporate IT environments with a strong sense of urgency and service excellence.Key Responsibilities
- Provide daily deskside support for laptops, desktops, printers, VOIP phones, and peripherals.
- Perform hardware/software troubleshooting, installation, configuration, and upgrades.
- Manage Windows and macOS system issues, including imaging, patching, and system restoration.
- Support Office 365, Outlook, Teams, OneDrive, and SharePoint.
- Handle Active Directory tasks (password resets, account unlocks, group assignments).
- Troubleshoot network connectivity (LAN/WAN, VPN, DNS, DHCP) at end-user level.
- Assist with asset management, inventory tracking, and equipment replacement.
- Coordinate with L2/L3 teams for escalations.
- Maintain ticketing systems (ServiceNow, Jira, Remedy, Cherwell).
- Provide excellent customer service, ensuring timely resolution and documentation.
- 3 6 years of hands-on deskside / desktop support experience.
- Strong expertise in Windows 10/11 and macOS environments.
- Experience with PC imaging tools (SCCM, MDT, Intune Autopilot).
- Knowledge of Active Directory, Azure AD, Office 365 Admin Center.
- Good understanding of network basics (TCP/IP, DNS, DHCP, VPN).
- Experience configuring printers, scanners, docking stations, peripherals.
- Ability to lift/relocate computer equipment (up to 30 40 lbs).
- Excellent communication, ticket documentation, and customer-facing skills.
- CompTIA A , Network , or Microsoft certifications.
- Experience in enterprise or corporate environments.
- Familiarity with mobile device support (iOS/Android MDM).
- Experience working with ITIL frameworks.
- Strong problem-solving and analytical mindset.
- Professional communication and customer-first approach.
- Ability to work under pressure and manage multiple tickets.
- Detail-oriented with strong follow-through.