Deskside Support

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We are seeking a skilled and customer-focused Deskside Support Technician to provide on-site technical assistance for end-users at our Carlsbad location. The ideal candidate will be experienced in troubleshooting hardware, software, networking, and corporate IT environments with a strong sense of urgency and service excellence.Key Responsibilities

• Provide daily deskside support for laptops, desktops, printers, VOIP phones, and peripherals.
• Perform hardware/software troubleshooting, installation, configuration, and upgrades.
• Manage Windows and macOS system issues, including imaging, patching, and system restoration.
• Support Office 365, Outlook, Teams, OneDrive, and SharePoint.
• Handle Active Directory tasks (password resets, account unlocks, group assignments).
• Troubleshoot network connectivity (LAN/WAN, VPN, DNS, DHCP) at end-user level.
• Assist with asset management, inventory tracking, and equipment replacement.
• Coordinate with L2/L3 teams for escalations.
• Maintain ticketing systems (ServiceNow, Jira, Remedy, Cherwell).
• Provide excellent customer service, ensuring timely resolution and documentation.
  
  

Required Skills & Experience

• 3 6 years of hands-on deskside / desktop support experience.
• Strong expertise in Windows 10/11 and macOS environments.
• Experience with PC imaging tools (SCCM, MDT, Intune Autopilot).
• Knowledge of Active Directory, Azure AD, Office 365 Admin Center.
• Good understanding of network basics (TCP/IP, DNS, DHCP, VPN).
• Experience configuring printers, scanners, docking stations, peripherals.
• Ability to lift/relocate computer equipment (up to 30 40 lbs).
• Excellent communication, ticket documentation, and customer-facing skills.
  
  

Preferred Qualifications

• CompTIA A , Network , or Microsoft certifications.
• Experience in enterprise or corporate environments.
• Familiarity with mobile device support (iOS/Android MDM).
• Experience working with ITIL frameworks.
  
  

Soft Skills

• Strong problem-solving and analytical mindset.
• Professional communication and customer-first approach.
• Ability to work under pressure and manage multiple tickets.
• Detail-oriented with strong follow-through.