What are the responsibilities and job description for the Deskside Support Engineer position at KK Software Associates?
Role: Deskside Support Engineer
Location: San Diego, CA
Start Date: Immediate.
Who are we looking for?
Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk
Job Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Providing technical support across the company (this may be in person or over the phone)
- Hardware and software break fix support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Responding in a timely manner to service issues and requests.
- Account Management / Password reset.
- Service Desk calls and Ticket Management
Technical Skills:
- Image devices
- ServiceNow Ticketing System proficiency
- CompTIA A Certified engineer (Preferred)
- Good Understanding of the ITIL processes - Incident, Problem, Change
Behavioral Skills:
- Well-presented, professional attitude an approach to working
- High level of communication as required for deskside visits
- Excellent organization skills and time keeping