What are the responsibilities and job description for the Customer Support Technician position at Jobs via Dice?
Description
Our client is looking for a Customer Support Technician.
As an IT Support Technician at Level 1, this person will play a crucial role in providing frontline technical assistance to end-users within the organization. The primary responsibility will be to diagnose and resolve technical issues, ensuring the smooth operation of computer systems, software applications, and peripheral devices. This role requires a customer-centric approach, strong problem-solving skills, and the ability to communicate technical information effectively.
Skills
desktop, support, windows, Customer support, Customer service, administrative support, planning scheduling, planning and organizational skills, ticket resolution, technical support, Troubleshooting, Help desk support, Help desk
Top Skills Details
desktop,support,windows,Customer support,Customer service,administrative support,planning scheduling,planning and organizational skills,ticket resolution,technical support,Troubleshooting,Help desk support,Help desk
Additional Skills & Qualifications
Qualifications:
This is a Contract to Hire position based out of Fort Lauderdale, FL.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Lauderdale,FL.
Application Deadline
This position is anticipated to close on Mar 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking for a Customer Support Technician.
As an IT Support Technician at Level 1, this person will play a crucial role in providing frontline technical assistance to end-users within the organization. The primary responsibility will be to diagnose and resolve technical issues, ensuring the smooth operation of computer systems, software applications, and peripheral devices. This role requires a customer-centric approach, strong problem-solving skills, and the ability to communicate technical information effectively.
Skills
desktop, support, windows, Customer support, Customer service, administrative support, planning scheduling, planning and organizational skills, ticket resolution, technical support, Troubleshooting, Help desk support, Help desk
Top Skills Details
desktop,support,windows,Customer support,Customer service,administrative support,planning scheduling,planning and organizational skills,ticket resolution,technical support,Troubleshooting,Help desk support,Help desk
Additional Skills & Qualifications
Qualifications:
- Great Customer Service Skills
- High school diploma or equivalent; technical certifications or relevant coursework is a plus.
- Proven experience in providing technical support, preferably in an IT helpdesk role.
- Strong knowledge of operating systems, hardware, and common software applications.
- Excellent problem-solving skills and the ability to think logically.
- Effective communication and interpersonal skills.
- Familiarity with remote desktop tools and support software.
- Customer-focused with a service-oriented mindset.
- Ability to adapt to a fast-paced and dynamic work environment.
- Eagerness to learn and stay updated on the latest technologies.
- Strong teamwork and collaboration skills.
This is a Contract to Hire position based out of Fort Lauderdale, FL.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Lauderdale,FL.
Application Deadline
This position is anticipated to close on Mar 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25