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Description
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.
Responsibilities:
Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.
Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.
Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.
Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.
Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.
Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.
Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.
Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
Requirements
3 years of experience in technical support, help desk, systems support, or a network-oriented customer support role.
Working knowledge of web protocols, networking concepts, and TCP/IP fundamentals, with the ability to discuss how web requests are processed.
Experience using troubleshooting methods that rely on logs, telemetry, diagnostic tools, and service desk ticket workflows.
Familiarity with at least one programming or scripting language such as Python, Ruby, Go, JavaScript, or Rust.
Ability to communicate technical findings clearly to customers and translate complex issues into understandable guidance.
Background supporting users in ticket-driven or chat-based environments where responsiveness and technical accuracy are important.
Understanding of network infrastructure and basic troubleshooting across Windows 10 and customer-facing support environments.
Exposure to content delivery, cloud platforms, observability tools, or high-volume support operations is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.
Responsibilities:
Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.
Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.
Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.
Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.
Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.
Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.
Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.
Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
Requirements
3 years of experience in technical support, help desk, systems support, or a network-oriented customer support role.
Working knowledge of web protocols, networking concepts, and TCP/IP fundamentals, with the ability to discuss how web requests are processed.
Experience using troubleshooting methods that rely on logs, telemetry, diagnostic tools, and service desk ticket workflows.
Familiarity with at least one programming or scripting language such as Python, Ruby, Go, JavaScript, or Rust.
Ability to communicate technical findings clearly to customers and translate complex issues into understandable guidance.
Background supporting users in ticket-driven or chat-based environments where responsiveness and technical accuracy are important.
Understanding of network infrastructure and basic troubleshooting across Windows 10 and customer-facing support environments.
Exposure to content delivery, cloud platforms, observability tools, or high-volume support operations is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.