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Job Title: COTS Technical Lead / COTS Platform Lead
Location: Hybrid
Employment Type: Direct W-2 and C2C
Interview Process: In-Person
Role Overview
The Organization is seeking a highly experienced COTS Technical Lead / COTS Platform Lead to serve as the technical expert and operational lead for enterprise COTS (Commercial Off-The-Shelf) applications. This role acts as a critical bridge between business operations and the Office of Information Technology (OIT), ensuring seamless performance of applications across on-premises and cloud environments.
The ideal candidate will own end-to-end product lifecycle management, lead cross-functional collaboration, drive security initiatives, and provide technical leadership for mission-critical systems.
Key Responsibilities
COTS Product Lifecycle Management
Infrastructure & Platforms
Job Title: COTS Technical Lead / COTS Platform Lead
Location: Hybrid
Employment Type: Direct W-2 and C2C
Interview Process: In-Person
Role Overview
The Organization is seeking a highly experienced COTS Technical Lead / COTS Platform Lead to serve as the technical expert and operational lead for enterprise COTS (Commercial Off-The-Shelf) applications. This role acts as a critical bridge between business operations and the Office of Information Technology (OIT), ensuring seamless performance of applications across on-premises and cloud environments.
The ideal candidate will own end-to-end product lifecycle management, lead cross-functional collaboration, drive security initiatives, and provide technical leadership for mission-critical systems.
Key Responsibilities
COTS Product Lifecycle Management
- Own full lifecycle of COTS products from evaluation to deployment and support
- Design and implement solutions across Windows Server, Active Directory, and Azure/AWS
- Configure and optimize Tomcat/IIS middleware environments
- Implement SAML-based authentication solutions
- Manage OPSWAT MetaDefender for threat prevention and data sanitization
- Develop automation scripts and standard deployment processes
- Lead vendor relationships ensuring alignment with technical and business objectives
- Manage escalations, SLA compliance, and vendor deliverables
- Oversee vendor activities during implementations, upgrades, and incidents
- Ensure effective knowledge transfer to internal teams
- Act as primary liaison between business units and OIT teams
- Coordinate with server, storage, networking, and security teams
- Define infrastructure, firewall, and WAF requirements
- Manage F5 load balancers and SSL/TLS certificate lifecycle
- Participate in architecture reviews and change advisory boards
- Provide Tier 3 production support and lead root cause analysis
- Monitor system performance, health, and capacity
- Support 24/7 on-call rotation and incident response
- Manage patching, upgrades, and system maintenance
- Develop runbooks and disaster recovery procedures
- Configure and manage OPSWAT MetaDefender (multi-scanning & CDR)
- Implement file security, quarantine, and sanitization processes
- Monitor threats and coordinate incident response
- Ensure secure file transfers and compliance with security standards
- Serve as SME for enterprise COTS solutions
- Translate business needs into technical designs
- Design high-availability and disaster recovery architectures
- Mentor team members and lead knowledge-sharing initiatives
- Maintain technical documentation and standards
Infrastructure & Platforms
- Windows Server and Active Directory expertise
- Tomcat and IIS administration
- Azure and AWS (including GovCloud)
- Virtualization and containerization
- Firewall rules, ACLs, and network traffic analysis
- F5 load balancers and WAF
- TLS/SSL certificates and SAML authentication
- File security, CDR, and multi-AV scanning
- Security compliance and protocols
- ITIL processes and ServiceNow (or similar tools)
- Strong troubleshooting and RCA skills
- Vendor management and escalation handling
- Cross-team collaboration and stakeholder communication
- 9 years of relevant IT experience
- Experience supporting enterprise applications in production environments
- Background in government or regulated environments preferred
- Proven experience managing vendors and technical escalations
- Bachelor’s degree (4-year) or equivalent technical experience
- Hybrid work schedule with on-call responsibilities
- Occasional after-hours support for maintenance and incidents
- Role involves high-impact systems supporting state commerce operations