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Contact Center Product Manager/Business Analyst

Jobs via Dice
Austin, TX Full Time
POSTED ON 4/4/2026
AVAILABLE BEFORE 5/2/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, CLPS Global, is seeking the following. Apply via Dice today!

  • 5–10 years of experience in Product Management or Business Analysis.
  • Strong experience in Contact Center / CX platforms.
  • Knowledge of tools like:
    • Genesys / NICE / Five9 / Amazon Connect / Cisco Contact Center
  • Experience with Agile/Scrum methodologies.
  • Strong documentation skills (BRD, user stories, use cases).
  • Excellent stakeholder communication and presentation skills.
  • Analytical mindset with experience in data-driven decision-making.

Salary.com Estimation for Contact Center Product Manager/Business Analyst in Austin, TX
$82,462 to $103,383
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