What are the responsibilities and job description for the Communication specialist position at Jobs via Dice?
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Position Description:
Client: Public Sector
Job Title: Communication specialist (1st Shift / 3rd Shift)
Location: Harrisburg, PA
Duration: 6 Months
Work Mode: On-site
Interview Mode: In-Person
Required Skills:
Position Description:
Client: Public Sector
Job Title: Communication specialist (1st Shift / 3rd Shift)
Location: Harrisburg, PA
Duration: 6 Months
Work Mode: On-site
Interview Mode: In-Person
Required Skills:
- Possesses excellent communication skills, both written and spoken.
- Ability to be clearly understood and has excellent phone etiquette.
- Ability to support end-users with varying IT skillsets.
- Ability to adapt to change.
- Detail-oriented and resourceful.
- Excellent organizational skills.
- Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
- Experience with incident management, call tracking, and ticketing software.
- Preferred 2 years of previous systems administrator, help desk, and/or call center experience.
