Collaboration Engineer

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Collaboration Engineer L3/4

(Slack/Google Workspace/Office 365)

HYBRID - Pleasanton, CA -Must be currently local

W2 ONLY Contract

Six Months

Pay range for this position is USD $55.00/Hr - USD $60.00/Hr.

Mandatory Qualifications:

• Must have recent GSuite (Google Workspace) experience
• Looking for candidates with experience in enterprise environments
• Need to have experience working on email migrations (Exchange to Gmail and vice versa)
• Slack and Google Workspace administration with some automation/scripting experience around it.
• 5 years of Slack/Google Workspace/Office 365 experience
• Automation using API''s is key
• Expertise with Slack functionality and administration
• Should be proficient with Google Workspaces and Microsoft exchange
• Responsible for: Backend, managing systems, change settings, automation
• Slack Workflow Builder - Helpful/Not required
• Scripting: JavaScript and/or Python are recommended scripting languages for Slack API
• Will be providing Level 3/4 support for MS Exchange/O365, Slack & Google Workspace, handling higher level escalations and in depth troubleshooting at an engineer level.
• Automation experience
• This person will not be performing implementations, etc. and is a support focused role.
  
  

Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients.

The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLA’s. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams.

Responsibilities:

• Implement best practices & standards and governance controls for the services.
• Create and maintain technical support and process documentation.
• Build and implement new products and features aligned with the roadmap.
• Develop, test, and implement processes with a focus on automation.
• Collaborate closely with IT engineering and security organizations, ensuring compliance with all audits and policies.
• Performance monitoring and proactive correction of problems.
• Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways.
• Rotating on call duties as required.
  
  

Basic Qualifications:

• 5 years of experience in Collaboration technologies. SLACK, Google Workspace, O365
• Automation using API''s is key
• Expertise with Slack functionality and administration
• Should be proficient with Google Workspaces and Microsoft exchange
• Responsible for: Backend, managing systems, change settings, automation
• Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript.
• Domain expertise in Exchange Online, Slack, Google Workspace a must, additional similar technologies a plus.
  
  

Other Qualifications:

• Experience working with ServiceNow for ITSM.
• Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow.
• Expert in identifying gaps and finding solutions.
• Microsoft, Google or Slack product certifications are a plus.
• Experience in working with change enablement and internal communications
  
  

The estimated pay range for this position is USD $55.00/Hr - USD $60.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.