Client Technologies Technician

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sanrose Information Services Inc., is seeking the following. Apply via Dice today!

This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate.

Education: A bachelor''s degree from an accredited college or university in Computer Science, Information Systems, or related field or equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Required Experience:

• Experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
• Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
• Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop PCs;
• Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
• Experience working for a criminal justice agency;
  
  

Preferred Experience:

• Knowledge of IT standards in a criminal justice environment.
• Experience supporting end users in a criminal justice environment.
  
  

Responsibilities :

• Configure and install software for IT user desktops and laptops;
• Perform software installations and rollout of new software packages, upgrades, and new desktops hardware;
• Maintain desktop software and hardware;
• Support the mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support technical support;
• Documents problems and resolutions;
• Perform end-user training, as required;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages; and
• Implement prototypes to validate technical requirements and vendor specifications