What are the responsibilities and job description for the Client Technologies Technician position at Sanrose Information Services Inc.?
Job Details
This is 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate.
Education: A bachelor s degree or master s degree from an accredited college or university in Computer Science, Information Systems, or other related field,
Certifications: Certifications such as CompTIA A , Network , or equivalent
Required Experience:
- IT experience with a working knowledge of basic hardware and software products and problem-solving/troubleshooting skills
- Experience in a Help Desk or IT Support role;
- Experience in troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
- Experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
- Experience in supporting Windows operating systems, MS O365, and common desktop applications;
- Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
- Experience installing, maintaining, and supporting third-party applications;
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
- Strong verbal and written communication skills
- Excellent customer service orientation and problem-solving ability.
Preferred Experience:
- Experience supporting computers in a criminal justice environment;
- Experience working in a technical call center environment;
- Experience in Active Directory for account management and password resets;
- Experience documenting solutions in a knowledge base or internal wiki.
Responsibilities:
- Provide Tier 1 software, hardware, and network-related support;
- Use documented procedures and checklists to assist end users with technical issues;
- Use a ticket tracking system to log end-user information and a description of the issue;
- Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
- Escalate problems to Tier 2 technical support; and
- Communicate with the end users regarding the status of the resolution.
No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.
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