Client Delivery Manager / Program Manager - Hybrid in SSF, CA | Fulltime Position

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Client Delivery Manager / Program Manager

Location: Client site, SSF (Minimum 3-4 days/week on-site), flexibility to occasionally travel to other locations in Canada to meet other stakeholders

Full-time

Job Summary:

Seeking an experienced Client Delivery Manager / Program Manager to lead delivery for our Lifesciences/Pharma client engagements. The role requires a hands-on leader who can manage delivery operations, ensure contractual compliance, build strong customer relationships, and drive business growth. The candidate will work closely with the client on-site to ensure smooth execution of Managed Services and other contractual models while proactively identifying new business opportunities

Key Responsibilities:

• Industry Expertise:
• Bring strong experience in Lifesciences / Pharma clients, understanding industry regulations, compliance requirements, and domain-specific challenges.
  
  

Client Relationship & Account Management:

• Serve as the primary delivery and relationship point for the client, ensuring high satisfaction and trust.
• Actively engage with client stakeholders to understand their evolving needs, priorities, and challenges.
• Build long-term partnerships by establishing credibility and delivering consistent results.
  
  

Business Development & Growth:

• Identify opportunities for business expansion and collaborate with sales teams to convert them into engagements.
• Support RFP responses, proposals, and pricing strategies for new opportunities.
• Track and proactively manage the opportunity pipeline to achieve growth targets.
  
  

Financial Management:

• Manage program P&L, including budgeting, forecasting, and cost control.
• Monitor financial performance and ensure profitability of managed services and other delivery models.
  
  

Delivery Governance & Contract Management:

• Oversee delivery operations, ensuring adherence to contractual obligations, service levels, and quality standards.
• Implement strong governance processes, including reporting, risk management, and issue escalation.
• Experienced in managing Managed Services, Fixed-Price, Time & Material, and other contractual models.
  
  

Requirements:

• Proven experience in client delivery, program management, or Business Development in Lifesciences / Pharma industry.
• Strong business acumen and ability to identify and drive new growth opportunities.
• Experience with RFP responses, proposal preparation, and opportunity conversion.
• Experience with P&L planning and financial management of client programs.
• Collaborate well with Sales team & Offshore Delivery teams
• Strong expertise in Managed Services and other delivery models.
• Excellent communication, negotiation, and stakeholder management skills.
• Willingness to work from client location at least 3-4 days per week.
• Experience in global or multi-site client engagements.
  
  

Client also offers benefits like medical, vision, dental, life, disability insurance, and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.