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Description
We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can assess production issues, coordinate response efforts, and help drive timely resolution in fast-moving environments. The role works closely with technical and operational partners to improve incident handling, strengthen documentation, and contribute to post-incident review activities.
Responsibilities:
Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.
Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution.
Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track.
Review recurring production issues to identify patterns, operational risks, and opportunities for stronger controls.
Contribute to root cause investigations and help document findings, corrective actions, and lessons learned after incidents are resolved.
Maintain accurate incident records, timelines, and supporting documentation to preserve workflow quality and audit readiness.
Drive clear accountability across teams by confirming next steps, escalating blockers, and keeping stakeholders informed during active issues.
Use operational data such as logs, metrics, and alerts to support analysis and improve incident response effectiveness.
Requirements
3 to 7 years of experience in incident management, production support, business systems analysis, or a related operational function.
Background supporting live or high-availability systems, ideally within regulated industries such as banking, payments, fintech, or SaaS.
Strong verbal and written communication skills with the ability to make sound decisions in time-sensitive situations.
Proven ability to manage multiple active incidents at once while maintaining accuracy and attention to detail.
Experience working with operational data, including logs, metrics, and alert information, to assess issues and support resolution.
Familiarity with tools such as Salesforce, Jira, ServiceNow, and Confluence.
Understanding of incident severity frameworks and post-incident review practices.
Knowledge of APIs, integrations, batch processing, or transaction-based environments is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can assess production issues, coordinate response efforts, and help drive timely resolution in fast-moving environments. The role works closely with technical and operational partners to improve incident handling, strengthen documentation, and contribute to post-incident review activities.
Responsibilities:
Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.
Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution.
Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track.
Review recurring production issues to identify patterns, operational risks, and opportunities for stronger controls.
Contribute to root cause investigations and help document findings, corrective actions, and lessons learned after incidents are resolved.
Maintain accurate incident records, timelines, and supporting documentation to preserve workflow quality and audit readiness.
Drive clear accountability across teams by confirming next steps, escalating blockers, and keeping stakeholders informed during active issues.
Use operational data such as logs, metrics, and alerts to support analysis and improve incident response effectiveness.
Requirements
3 to 7 years of experience in incident management, production support, business systems analysis, or a related operational function.
Background supporting live or high-availability systems, ideally within regulated industries such as banking, payments, fintech, or SaaS.
Strong verbal and written communication skills with the ability to make sound decisions in time-sensitive situations.
Proven ability to manage multiple active incidents at once while maintaining accuracy and attention to detail.
Experience working with operational data, including logs, metrics, and alert information, to assess issues and support resolution.
Familiarity with tools such as Salesforce, Jira, ServiceNow, and Confluence.
Understanding of incident severity frameworks and post-incident review practices.
Knowledge of APIs, integrations, batch processing, or transaction-based environments is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.