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Description
We are looking for a Business Analyst with Power BI to support data-driven decision-making and process improvement initiatives in Spring, Texas. This role partners with operational and business teams to translate needs into clear insights, actionable reporting, and practical recommendations. The ideal candidate is comfortable working in Agile environments, evaluating current workflows, and documenting findings that help improve customer service operations.
Responsibilities:
Gather business needs from stakeholders and convert them into clear functional requirements, user stories, and reporting objectives.
Build and refine Power BI dashboards and reports that provide meaningful visibility into operational and customer service performance.
Analyze existing workflows to identify process gaps, inefficiencies, and opportunities for measurable improvement.
Review business and operational documents to ensure requirements, procedures, and outputs are accurate, complete, and aligned with objectives.
Collaborate with call center and customer service teams to understand challenges, track key metrics, and recommend practical solutions.
Participate in Agile Scrum ceremonies, including sprint planning, stand-ups, backlog refinement, and retrospectives, to support timely delivery.
Work with cross-functional partners to validate reporting logic, confirm business rules, and ensure solutions meet stakeholder expectations.
Present findings, insights, and recommendations to business leaders in a clear and concise manner.
Support changes to business processes or reporting structures by documenting impacts, testing outcomes, and helping teams adopt updates.
Requirements
Experience in business analysis with the ability to gather, document, and clarify business requirements.
Proficiency in Power BI for creating dashboards, reports, and data visualizations that support decision-making.
Background working with call center or customer service operations and related performance metrics.
Strong document review skills with attention to detail and a focus on accuracy and completeness.
Working knowledge of Agile Scrum practices and experience contributing within iterative delivery environments.
Ability to perform gap analysis and translate findings into practical business recommendations.
Strong communication and stakeholder collaboration skills across technical and non-technical teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Business Analyst with Power BI to support data-driven decision-making and process improvement initiatives in Spring, Texas. This role partners with operational and business teams to translate needs into clear insights, actionable reporting, and practical recommendations. The ideal candidate is comfortable working in Agile environments, evaluating current workflows, and documenting findings that help improve customer service operations.
Responsibilities:
Gather business needs from stakeholders and convert them into clear functional requirements, user stories, and reporting objectives.
Build and refine Power BI dashboards and reports that provide meaningful visibility into operational and customer service performance.
Analyze existing workflows to identify process gaps, inefficiencies, and opportunities for measurable improvement.
Review business and operational documents to ensure requirements, procedures, and outputs are accurate, complete, and aligned with objectives.
Collaborate with call center and customer service teams to understand challenges, track key metrics, and recommend practical solutions.
Participate in Agile Scrum ceremonies, including sprint planning, stand-ups, backlog refinement, and retrospectives, to support timely delivery.
Work with cross-functional partners to validate reporting logic, confirm business rules, and ensure solutions meet stakeholder expectations.
Present findings, insights, and recommendations to business leaders in a clear and concise manner.
Support changes to business processes or reporting structures by documenting impacts, testing outcomes, and helping teams adopt updates.
Requirements
Experience in business analysis with the ability to gather, document, and clarify business requirements.
Proficiency in Power BI for creating dashboards, reports, and data visualizations that support decision-making.
Background working with call center or customer service operations and related performance metrics.
Strong document review skills with attention to detail and a focus on accuracy and completeness.
Working knowledge of Agile Scrum practices and experience contributing within iterative delivery environments.
Ability to perform gap analysis and translate findings into practical business recommendations.
Strong communication and stakeholder collaboration skills across technical and non-technical teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.