What are the responsibilities and job description for the Business Analyst / UAT Analyst position at Jobs via Dice?
Description
seeking a highly motivated Business Analyst/UAT Analyst to support a contact center transformation from Avaya to Five9. This role will focus on translating existing call flows into structured, user-friendly test cases and facilitating User Acceptance Testing (UAT).
The ideal candidate is self-directed, detail-oriented, and comfortable working with business users to clarify processes, ask questions, and convert loosely documented workflows into clear, executable test scenarios.
Test Case Development
Analyze existing contact center call flows and documentation
Translate workflows into clear, structured, end-user-friendly test cases
Standardize test cases into a consistent, usable format for UAT
Identify gaps, inconsistencies, or missing steps in current flows
UAT Execution & Support
Execute test cases across Five9 contact center workflows
Support business users during UAT cycles
Document test results, defects, and inconsistencies
Partner with stakeholders to validate expected outcomes
Stakeholder Collaboration
Work closely with SMEs currently supporting the system
Ask clarifying questions to fully understand call flows, IVR paths, and agent workflows
Communicate clearly with both technical teams and non-technical business users
Facilitate alignment on business scenarios and expected behavior
Process Organization & Improvement
Create structured, usable testing artifacts for broader team use
Help bring organization and clarity to work currently being handled ad hoc
Ensure documentation is complete, consistent, and audit-ready
Skills
Uat, Business analysis, Uat testing, User acceptance testing
Top Skills Details
Uat
Additional Skills & Qualifications
Contact center experience: Avaya, Five9, or other CCaaS platforms (Genesys, NICE, Amazon Connect)
Understanding of: Call flows, IVR (Interactive Voice Response), Call routing and agent workflows
Experience supporting system migrations or transformations
Healthcare industry experience
Experience in structured UAT environments or large transformations
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay And Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
seeking a highly motivated Business Analyst/UAT Analyst to support a contact center transformation from Avaya to Five9. This role will focus on translating existing call flows into structured, user-friendly test cases and facilitating User Acceptance Testing (UAT).
The ideal candidate is self-directed, detail-oriented, and comfortable working with business users to clarify processes, ask questions, and convert loosely documented workflows into clear, executable test scenarios.
Test Case Development
Analyze existing contact center call flows and documentation
Translate workflows into clear, structured, end-user-friendly test cases
Standardize test cases into a consistent, usable format for UAT
Identify gaps, inconsistencies, or missing steps in current flows
UAT Execution & Support
Execute test cases across Five9 contact center workflows
Support business users during UAT cycles
Document test results, defects, and inconsistencies
Partner with stakeholders to validate expected outcomes
Stakeholder Collaboration
Work closely with SMEs currently supporting the system
Ask clarifying questions to fully understand call flows, IVR paths, and agent workflows
Communicate clearly with both technical teams and non-technical business users
Facilitate alignment on business scenarios and expected behavior
Process Organization & Improvement
Create structured, usable testing artifacts for broader team use
Help bring organization and clarity to work currently being handled ad hoc
Ensure documentation is complete, consistent, and audit-ready
Skills
Uat, Business analysis, Uat testing, User acceptance testing
Top Skills Details
Uat
Additional Skills & Qualifications
Contact center experience: Avaya, Five9, or other CCaaS platforms (Genesys, NICE, Amazon Connect)
Understanding of: Call flows, IVR (Interactive Voice Response), Call routing and agent workflows
Experience supporting system migrations or transformations
Healthcare industry experience
Experience in structured UAT environments or large transformations
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay And Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $30 - $40