What are the responsibilities and job description for the Bilingual Helpdesk position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellar Professionals LLC, is seeking the following. Apply via Dice today!
We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you.
Quick Details
To be successful in this position, you must possess the following:
We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you.
Quick Details
- Location: Conyers, GA (Local candidates only)
- Work Arrangement: 100% Onsite
- Interview Process: In-Person
To be successful in this position, you must possess the following:
- Language: Fully Bilingual in Spanish & English (Required)
- Experience: 2 years of IT Help Desk Call Center experience handling high-volume queues.
- Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
- Technical Core: 2 years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook.
- Mobile OS: Knowledge of Apple iOS.
- Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.
- Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
- Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
- System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
- External Support: Assist external users with website support, password resets, online account management, and mobile application setups.