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Job Title: Axiom ERP Application Support Engineer
Location: Memphis, TN 38197 (Hybrid)
Duration: 12 Months
Skill Set:
Job Title: Axiom ERP Application Support Engineer
Location: Memphis, TN 38197 (Hybrid)
Duration: 12 Months
Skill Set:
- Axiom ERP (Order Entry, Scheduling/Solutions, Shipping, Invoicing, Master Data, Waste Tracking)
- Axiom Setup Manager / SM4
- Axiom SAP Integration, ECL customer files, ASN/invoice flows
- JCron automation (order processing, reporting, SAP/ECL/plant jobs)
- EDI/ECL troubleshooting through Axiom file reviewer
- Interface with plant operations, planners, schedulers, shipping teams, and finance to resolve system issues and ensure high user satisfaction.
- Provide L2/L3 support for Axiom modules including Order Entry, Scheduling (Solutions), Manufacturing, Shipping, and Invoicing.
- Troubleshoot JCrons: monitoring, restarts, configuration validation, and diagnosing failures across SAP, ECL, plant reporting, and reconciliation jobs.
- Analyze and resolve ECL/EDI issues: file failures, customer file mismatches, loader resets, Fusion workflow failures, and directory handling.
- Maintain master data accuracy: Customers, Ship-To, Price Lists, Chain of Custody, Paper Codes, Component Types, Board Combinations.
- Support shift calendar configuration, Ops Report data integrity, downtime code hierarchy, and waste tracking processes.
- Assist with printer configuration: tag printers, routing logic, label failures, and report output issues.
- Manage Axiom access rights: menu permissions, group profiles, secure menus, and audit compliance.
- Support ServiceNow workflows for user provisioning, deactivation, access modifications, and documentation.
- Participate in change management, testing, and validation for Axiom upgrades, patches, and enhancements.
- Perform regression tests post-upgrade: login validation, menu access, Jcron health, report checks.
- Review and resolve recurring issues: loader resets, shift calendar misconfigurations, and data refresh failures.
- Document SOPs, KT materials, known issues, and troubleshooting guides for continuous improvement.
- Coordinate with Amtech vendor support for escalations, logs, and plantcritical issues.
- Strong knowledge of Axiom ERP processes across manufacturing, shipping, and financial flows.
- Experience supporting JCrons, Axiom logs, and automated workflows.
- Understanding file-based integrations (EDI/ECL, SAP interfaces, Fusion).
- Familiarity with core production concepts: finished goods, roll stock, downtime, waste/scrap.
- Ability to troubleshoot plant-floor issues involving scheduling, data integrity, and printing.
- Competency in analyzing logs, configuration files, directory structures, and workflow failures.
- Understanding audit/control requirements for user provisioning and system access.
- Strong documentation and KT delivery capabilities.