What are the responsibilities and job description for the Axiom ERP Support Analyst position at Infosys?
Infosys is seeking a Axiom ERP Support Analyst primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project.
Required Qualifications
Candidate must be located within commuting distance of Memphis, TN or be willing to relocate to the area. This position may require travel to project locations
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience
Shipping, Invoicing, Master Data, Waste Tracking)
Axiom Setup Manager / SM4
Axiom–SAP Integration, ECL customer files, ASN/invoice flows
JCron automation (order processing, reporting, SAP/ECL/plant jobs)
EDI/ECL troubleshooting through Axiom file reviewer
Fusion workflows (file transfers, aliases, AD‑based access)
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
BIRT report design & troubleshooting
Crystal Reports (load tags, custom reports)
Printer routing, tag generation, roll/load tag troubleshooting
SQL basics for data validation
Windows Server basics (TomEE, JCron directories, logs)
Active Directory concepts for access, LDAP dependencies
ServiceNow for provisioning, incidents, approvals
Strong knowledge of Axiom ERP processes across manufacturing, shipping, and financial flows.
Experience supporting JCrons, Axiom logs, and automated workflows.
Understanding of file-based integrations (EDI/ECL, SAP interfaces, Fusion).
Familiarity with core production concepts: finished goods, roll stock, downtime, waste/scrap.
Ability to troubleshoot plant-floor issues involving scheduling, data integrity, and printing.
Competency in analyzing logs, configuration files, directory structures, and workflow failures.
Understanding of audit/control requirements for user provisioning and system access.
Strong documentation and KT delivery capabilities.
Preferred Experience
PowerShell knowledge for automation and CFR scripts
Knowledge of roll stock management, PLC interfaces, or MES concept
Excellent analytical and problem-solving skills.
Strong verbal and written communication abilities.
High ownership mindset with ability to work autonomously.
Ability to collaborate with cross-functional teams — Ops, IT, Security, Vendors.
Comfortable working with distributed plant teams and supporting mission-critical operations.
Strong attention to detail and ability to work in fast-paced manufacturing environments.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications
Candidate must be located within commuting distance of Memphis, TN or be willing to relocate to the area. This position may require travel to project locations
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience
Shipping, Invoicing, Master Data, Waste Tracking)
Axiom Setup Manager / SM4
Axiom–SAP Integration, ECL customer files, ASN/invoice flows
JCron automation (order processing, reporting, SAP/ECL/plant jobs)
EDI/ECL troubleshooting through Axiom file reviewer
Fusion workflows (file transfers, aliases, AD‑based access)
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
BIRT report design & troubleshooting
Crystal Reports (load tags, custom reports)
Printer routing, tag generation, roll/load tag troubleshooting
SQL basics for data validation
Windows Server basics (TomEE, JCron directories, logs)
Active Directory concepts for access, LDAP dependencies
ServiceNow for provisioning, incidents, approvals
Strong knowledge of Axiom ERP processes across manufacturing, shipping, and financial flows.
Experience supporting JCrons, Axiom logs, and automated workflows.
Understanding of file-based integrations (EDI/ECL, SAP interfaces, Fusion).
Familiarity with core production concepts: finished goods, roll stock, downtime, waste/scrap.
Ability to troubleshoot plant-floor issues involving scheduling, data integrity, and printing.
Competency in analyzing logs, configuration files, directory structures, and workflow failures.
Understanding of audit/control requirements for user provisioning and system access.
Strong documentation and KT delivery capabilities.
Preferred Experience
PowerShell knowledge for automation and CFR scripts
Knowledge of roll stock management, PLC interfaces, or MES concept
Excellent analytical and problem-solving skills.
Strong verbal and written communication abilities.
High ownership mindset with ability to work autonomously.
Ability to collaborate with cross-functional teams — Ops, IT, Security, Vendors.
Comfortable working with distributed plant teams and supporting mission-critical operations.
Strong attention to detail and ability to work in fast-paced manufacturing environments.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.