What are the responsibilities and job description for the AWS Connect Specialist position at Jobs via Dice?
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Qualifications:
Qualifications:
- Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
- Hands on AWS CI/CD experience to deploy code and customize AWS connect services.
- AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
- A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
- Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
- Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
- In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
- Demonstrated experience configuring and utilizing Amazon Connect''s native reporting and dashboard capabilities for KPI management.
- Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
- Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
- Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
- Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.
- In-person interviews will be conducted for this role
- Prefer DMV based candidates as the role is Hybrid - the candidate will be required to be on-site 3x/week