AV Technician – IT Engineer

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Job Overview

We are seeking a skilled AV Technician – IT Engineer to provide support for audio-visual systems and IT infrastructure. The ideal candidate will be responsible for installing, troubleshooting, and maintaining AV equipment while also supporting end-user IT issues to ensure seamless meeting room and workplace operations.

Key Responsibilities

• Install, configure, and maintain audio-visual (AV) equipment, including:
• Projectors, displays, video walls
• Conferencing systems (Microsoft Teams Rooms, Zoom Rooms, Webex)
• Microphones, speakers, and control systems
• Provide on-site IT support for desktops, laptops, and peripherals
• Troubleshoot AV and IT issues in meeting rooms and conference spaces
• Support live meetings/events, ensuring smooth AV operations
• Perform cable management, rack setup, and device connections
• Assist with network connectivity issues related to AV systems
• Coordinate with remote IT and AV teams for escalations
• Maintain documentation, asset inventory, and ticket updates
• Ensure compliance with company standards and SLAs
  
  

Required Skills & Qualifications

• 2–5 years of experience in AV support and IT support roles
• Hands-on experience with AV systems and conferencing technologies
• Basic knowledge of networking (LAN/Wi-Fi, IP addressing)
• Familiarity with Windows OS and MS Office
• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Strong troubleshooting and problem-solving skills
• Good communication and customer-facing skills
  
  

Preferred / Nice To Have

• Experience supporting executive/VIP users
• Knowledge of Crestron, Extron, or AMX systems
• ITIL certification or relevant AV certifications
• Experience with digital signage or smart meeting rooms