Associate Vice President / Senior Manager Business Development (KPO & Strategic Growth, US)

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Associate Vice President / Senior Manager – Business Development (KPO & Strategic Growth, US)

Location: New Jersey | Boston | Birmingham | Texas | Other branch locations.

Reporting To

BU Head – KPO Business

Employment Type

Full Time

About The Role

We are seeking a dynamic and experienced professional to lead strategic business development for our KPO services in the US market. This role will focus on expanding our presence across public accounting firms, third-party administrators (TPAs), and record keepers, while building long-term, high-value client relationships.

The role will also support integration of service-led offerings with technology solutions such as RADAR360, enhancing our value proposition in the audit and compliance ecosystem.

Key Responsibilities

• Strategic Business Development
• Define and execute the US growth strategy for KPO services
• Identify and prioritize target segments and accounts
• Drive revenue growth, pipeline creation, and market penetration
• Position the organization as a strategic outsourcing partner
• Client Relationship Management
• Build and manage senior stakeholder relationships (Partners, CXOs)
• Act as a trusted advisor on outsourcing, operational efficiency, and transformation
• Drive account expansion through cross-sell and upsell opportunities
• Deal Origination & Closure
• Lead large and complex deal pursuits, including RFPs and strategic bids
• Collaborate with internal teams to develop customized KPO solutions
• Lead commercial negotiations and contract finalization
• Product & Technology Enablement
• Identify opportunities to bundle services with RADAR360 and other solutions
• Support positioning of audit/analytics software within client engagements
• Leverage prior experience in software/SaaS sales (preferred)
• Leadership & Governance
• Mentor and guide business development teams
• Establish sales KPIs, reporting frameworks, and governance models
• Align US sales strategy with global leadership and delivery teams
  
  

Qualifications & Experience

Education

• Bachelor’s degree in Business, Accounting, Finance, or related field
• MBA or equivalent (preferred)
  
  

Experience

• 10–15 years in business development/sales within KPO, outsourcing, or professional services
• Proven experience working with US public accounting firms (CPA firms)
• Exposure to TPAs, record keepers, or retirement services ecosystem (preferred)
• Demonstrated success in large deal closures and strategic account management
• Experience in software/technology sales (audit tools, SaaS, analytics platforms) is a strong advantage
  
  

Key Competencies

• Strategic thinking and execution
• Executive stakeholder management
• Complex deal negotiation
• Strong understanding of audit, accounting, and compliance landscape
• Leadership and team development
  
  

Success Metrics

• Revenue growth in US KPO segment
• Strategic account acquisition and expansion
• Deal size and pipeline strength
• Adoption of integrated service product offerings
  
  

Preferred Skills (Good To Have)

• Experience in selling audit tools, workflow platforms, or analytics solutions
• Familiarity with public bidding / RFP-driven sales cycles
• Exposure to 401(k), pension audits, TPAs, and record keepers