What are the responsibilities and job description for the Application Support Engineer position at Jobs via Dice?
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Description
We are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives.
Responsibilities:
Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed.
Support transaction processing workflows, ensuring data accuracy and system integrity.
Collaborate with software developers to implement system enhancements and new features based on client and operational requirements.
Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform.
Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner.
Extract and analyze data to create customized reports for clients and internal stakeholders.
Assist with compliance reporting and provide documentation during audit processes.
Conduct sensitivity analyses to identify trends and support decision-making.
Build and maintain strong client relationships to foster long-term satisfaction with the platform.
Requirements
Bachelor's Degree in Information Technology, Data Analytics, or a related field, with at least 2-5 years of relevant experience.
Proficiency in Active Directory, application support, and basic troubleshooting.
Experience with scripting languages, Microsoft SQL Server, and Typescript.
Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
Excellent customer service and relationship management abilities.
Basic knowledge of accounting principles and familiarity with compliance processes.
Demonstrated organizational and project management skills.
Ability to adapt to a fast-paced, technology-driven environment and collaborate effectively within a team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives.
Responsibilities:
Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed.
Support transaction processing workflows, ensuring data accuracy and system integrity.
Collaborate with software developers to implement system enhancements and new features based on client and operational requirements.
Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform.
Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner.
Extract and analyze data to create customized reports for clients and internal stakeholders.
Assist with compliance reporting and provide documentation during audit processes.
Conduct sensitivity analyses to identify trends and support decision-making.
Build and maintain strong client relationships to foster long-term satisfaction with the platform.
Requirements
Bachelor's Degree in Information Technology, Data Analytics, or a related field, with at least 2-5 years of relevant experience.
Proficiency in Active Directory, application support, and basic troubleshooting.
Experience with scripting languages, Microsoft SQL Server, and Typescript.
Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
Excellent customer service and relationship management abilities.
Basic knowledge of accounting principles and familiarity with compliance processes.
Demonstrated organizational and project management skills.
Ability to adapt to a fast-paced, technology-driven environment and collaborate effectively within a team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.