What are the responsibilities and job description for the Application/Production Support Help Desk Analyst position at Jobs via Dice?
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Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract
Job Summary:
Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support).
Key Responsibilities:
Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract
Job Summary:
Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support).
Key Responsibilities:
- Analyze and resolve escalated application issues
- Diagnose root causes and coordinate with developers/technical teams
- Monitor support tickets and ensure timely resolution
- Collaborate with business, program, and technical teams
- Support testing, fixes, and system improvements
- Provide insights for process and product enhancements
- 3 years in application/production support (help desk environment)
- 5 years experience in issue analysis and troubleshooting
- Strong customer service and communication skills
- Experience with browser-based applications
- SQL knowledge
- Experience with social services or Child Care systems
- Familiarity with PATH NC / CWIS systems