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Role: AppDynamics Integration Specialist
Duration: 36 Months
Location: Brooklyn, NY
Tasks & Duties:
Role: AppDynamics Integration Specialist
Duration: 36 Months
Location: Brooklyn, NY
Tasks & Duties:
- Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).
- Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.
- Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.
- Map AppDynamics alerts to ServiceNow’s Event Management rules and severity levels.
- Create the automation rules for incident management and the updates to the Service Maps.
- Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration
- Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping
- Ability to define alert thresholds and suppression filters to reduce noise in downstream systems
- Basic knowledge of incident management automation rules in ServiceNow
- Familiarity with service map updates triggered by monitoring events
- Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows
- 1–2 years of experience with AppDynamics administration or integration work
- Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules
- Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline
- Familiarity with IT automation concepts and incident lifecycle management