AppDynamics Integration Specialist

AppDynamics Integration Specialist

Tasks & Duties

·         Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).

·         Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.

·         Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.

·          Map AppDynamics alerts to ServiceNow’s Event Management rules and severity levels.

·         Create the automation rules for incident management and the updates to the Service Maps.

Required Skills

·         Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration

·         Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping

·         Ability to define alert thresholds and suppression filters to reduce noise in downstream systems

·         Basic knowledge of incident management automation rules in ServiceNow

·         Familiarity with service map updates triggered by monitoring events

·         Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows

·         1–2 years of experience with AppDynamics administration or integration work

·         Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules

·         Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline

·         Familiarity with IT automation concepts and incident lifecycle management