Amazon Connect - W2 Only

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Hi,

The following requirement is open with our client.

Title : Amazon Connect

Location : Frederick, MD (Onsite)

Rate : $53/Hr On W2

Relevant Experience (in Yrs.) : 5

Detailed Job Description:

• We are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV).
• This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.
• 3–5 years in contact center or telephony solutions (With 2 years of hands-on Amazon Connect experience)
• Experience Hands on experience with Amazon Connect configuration
• Strong knowledge of contact flows| IVR| and call routing
• Understanding of contact center and telephony concepts (ACD| IVR| CTI)
• Amazon Connect Configuration & Administration
• Contact Flows / IVR Design and Call Routing
• AWS Services (IAM, Lambda – preferred)
• Call Monitoring, Recording, and Reporting Configuration
  
  

Must Have Skills:

• Amazon Connect
• Contact Flows / IVR Design and Call Routing
• Salesforce Service Cloud Voice
• AWS Services
  
  

Thanks & Regards

Arun Kumar

Technical Recruiter

ASCII Group, LLC

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