What are the responsibilities and job description for the Amazon Connect - W2 Only position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, ASCII Group LLC, is seeking the following. Apply via Dice today!
Hi,
The following requirement is open with our client.
Title : Amazon Connect
Location : Frederick, MD (Onsite)
Rate : $53/Hr On W2
Relevant Experience (in Yrs.) : 5
Detailed Job Description:
Arun Kumar
Technical Recruiter
ASCII Group, LLC
Mobile:
Email:
Hi,
The following requirement is open with our client.
Title : Amazon Connect
Location : Frederick, MD (Onsite)
Rate : $53/Hr On W2
Relevant Experience (in Yrs.) : 5
Detailed Job Description:
- We are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV).
- This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.
- 3–5 years in contact center or telephony solutions (With 2 years of hands-on Amazon Connect experience)
- Experience Hands on experience with Amazon Connect configuration
- Strong knowledge of contact flows| IVR| and call routing
- Understanding of contact center and telephony concepts (ACD| IVR| CTI)
- Amazon Connect Configuration & Administration
- Contact Flows / IVR Design and Call Routing
- AWS Services (IAM, Lambda – preferred)
- Call Monitoring, Recording, and Reporting Configuration
- Amazon Connect
- Contact Flows / IVR Design and Call Routing
- Salesforce Service Cloud Voice
- AWS Services
Arun Kumar
Technical Recruiter
ASCII Group, LLC
Mobile:
Email:
Salary : $53