What are the responsibilities and job description for the Amazon Connect - W2 Only position at Ascii Group, LLC?
Hi,
The following requirement is open with our client.
Title : Amazon Connect
Location : Frederick, MD (Onsite)
Rate : $53/Hr On W2
Relevant Experience (in Yrs.) : 5
Detailed Job Description:
- We are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV).
- This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.
- 3–5 years in contact center or telephony solutions (With 2 years of hands-on Amazon Connect experience)
- Experience Hands on experience with Amazon Connect configuration
- Strong knowledge of contact flows| IVR| and call routing
- Understanding of contact center and telephony concepts (ACD| IVR| CTI)
- Amazon Connect Configuration & Administration
- Contact Flows / IVR Design and Call Routing
- AWS Services (IAM, Lambda – preferred)
- Call Monitoring, Recording, and Reporting Configuration
Must Have Skills:
- Amazon Connect
- Contact Flows / IVR Design and Call Routing
- Salesforce Service Cloud Voice
- AWS Services
Thanks & Regards
Arun Kumar
Technical Recruiter
ASCII Group, LLC
Mobile: 408-850-1240
Email: rec39@asciigroup.com
https://www.linkedin.com/in/arun-kumar-potula-a31a99225/
Salary : $53