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Hi,
Role: Amazon Connect Lead
Location: Dallas, TX (Onsite Hybrid)
Duration: 12 Months
Job Description:
Primary Technical Skill
Strong handson programming experience in Nodejs preferred for Lambda functions and API integrations Python for Lambdas automation scripts and backend logic Experience with CloudWatch Connect Metrics CICD pipelines Implement endtoend CICD pipelines for
Sam
1
Lead Technical Recruiter
Hi,
Role: Amazon Connect Lead
Location: Dallas, TX (Onsite Hybrid)
Duration: 12 Months
Job Description:
Primary Technical Skill
- Contact Center Technical Lead Experience 8 years
- Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
- Oversee overall implementation development support operations enhancements and system updates
- Act as primary escalation point for incidents
- Identify process gaps and implement improvements
- Lead and mentor Junior engineers
- Maintain relationships with internal and external stakeholders
- Deep handson experience with Amazon Connect
- Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
- Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
- Strong troubleshooting skills in WebRTC and voice issues
- Strong leadership and communication skills
- Lambdas
- Contact Flows
- Amazon Lex
- Configuration JSON
- Ensure automated builds packaging deployments and rollback mechanisms
- Experience integrating with Salesforce Service Cloud Voice
- Good documentation and process improvement capability
Sam
1
Lead Technical Recruiter