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Role Focus: AI Integration Consultant – Research Labs / Learning & Development
Duration: 18 Months Contract
Location : Indianapolis
Key Responsibilities
Ideal candidates may come from:
Role Focus: AI Integration Consultant – Research Labs / Learning & Development
Duration: 18 Months Contract
Location : Indianapolis
Key Responsibilities
- Process & Workflow Automation
- Develop and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to support learning processes.
- Design and build ServiceNow catalog items, workflows, and service portal solutions for Research Laboratories L&D service requests.
- Own and maintain current workflow solutions and SharePoint lists.
- Monitor and manage the RL L&D technology request form, including triaging and responding to incoming requests.
- Collaborate with internal automation teams to develop, optimize, and improve workflow solutions.
- AI Solutions Development
- Develop AI-powered solutions to improve L&D processes using Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code, or similar tools.
- Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences.
- Use Claude and Claude Code for development automation and process improvement.
- Recommend and implement AI tools to improve content generation, data analysis, learner support, and operational efficiency.
- Stay updated on emerging AI technologies and provide recommendations for adoption.
- Technology Implementation & Learning Technology Support
- Support Learning Process and Technology team members with key initiatives and technology tool development.
- Consult with L&D stakeholders on the best technology solutions to improve efficiency.
- Provide project support and technical expertise for learning technology implementations.
- Drive the development and delivery of technology solutions in collaboration with the RL L&D team.
- Support LMS administration and reporting needs, preferably with SAP SuccessFactors Learning.
- Cross-Functional Collaboration
- Work closely with the Technology Lead and Data Metrics Strategy Lead to align technology solutions with organizational priorities.
- Collaborate with other Learning & Development groups to implement shared technology solutions.
- Partner with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure.
- Provide consultation on learning technology projects and implementation best practices.
- Web Server & Content Management
- Manage and maintain content on RL L&D web servers in compliance with client policies.
- Support the RL L&D learning content server and related infrastructure.
- Ensure web content meets accessibility, security, and organizational standards.
- Document, Knowledge & Data Management
- Support document and knowledge management initiatives within RL L&D.
- Develop and maintain SharePoint sites and knowledge repositories for performance support materials.
- Consult with business partners on knowledge management best practices and solutions.
- Support data management practices to ensure information accuracy, accessibility, and usability.
- Bachelor’s degree or higher in Technology Management, Information Systems, Computer Science, or a related field.
- 3 years of hands-on experience with process automation tools such as ServiceNow, Power Automate, and Smartsheet.
- Experience developing ServiceNow catalogs, workflows, and service portal solutions.
- Proven experience with Microsoft Power Platform, especially Power Automate and Power Apps.
- Experience with web server management and content administration.
- Demonstrated ability to scope, lead, and deliver technology projects.
- Experience implementing or supporting learning technology projects.
- 3 years of hands-on experience with ServiceNow, Power Automate, and Smartsheet for process and workflow automation.
- Strong ServiceNow development experience, including catalog items, workflows, and service portal solutions.
- Proven expertise with Microsoft Power Platform, particularly Power Automate and Power Apps.
- Experience implementing and supporting learning technology solutions, ideally LMS platforms such as SAP SuccessFactors Learning.
- Experience developing AI-enabled solutions using Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code, or similar AI technologies.
- Bachelor’s degree or higher in Technology Management, Information Systems, Computer Science, or related programs.
- Pharmaceutical or life sciences industry experience.
- CRO industry experience.
- SharePoint administration and development experience.
- Web server and content management experience.
- Programming skills in JavaScript, Python, SQL, JSON, HTML, or CSS.
- SuccessFactors Learning administration and reporting experience.
- Working knowledge of regulated pharmaceutical environments.
- Experience managing multiple projects simultaneously.
- Strong problem-solving and stakeholder management skills.
- Ability to influence without authority.
- Strong communication skills and ability to build trust with internal and external partners.
Ideal candidates may come from:
- Pharmaceutical companies
- Life sciences companies
- CROs
- Regulated technology environments
- L&D technology teams
- ServiceNow / Power Platform automation teams
- Learning technology implementation teams