3DX PLM Support engineer - W2 Only

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Role: 3DX PLM Support engineer

Location: Fully onsite. Dearborn, MI

W2 Position

Name

Automotive

3DX PLM

JD:

• L1 / L2 Support Operations
  
  

Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [linkedin.com]

Perform incident triage, prioritization (P1 P4), and resolution using ITSM tools (ServiceNow/JIRA) [in.jooble.org]

Ensure minimum downtime and business continuity by timely issue resolution and escalation

________________________________________

• Troubleshooting & Issue Resolution
  
  

Diagnose and resolve issues related to:

• Platform functionality (ENOVIA, CATIA, DELMIA modules)
• User access, roles, permissions, and lifecycle states [linkedin.com]
• Integration failures and data inconsistencies
  
  

Perform root cause analysis (RCA) for recurring issues and implement preventive fixes [linkedin.com]

• 3DX PLM Modules Support
  
  

Provide functional and technical support across key modules:

• ENOVIA BOM, Change Management, Product Structure
• CATIA / CAD Collaboration Design integration and workspace issues
• DELMIA Manufacturing / process planning (if applicable)
  
  

Ensure proper PLM workflows, lifecycle management, and data governance alignment [linkedin.com]

• CAD & System Integrations
  
  

Support and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM

Handle PLM ERP/system integrations (e.g., SAP) and downstream applications [tealhq.com]

Resolve issues related to:

• Data synchronization
• BOM transfers
• CAD file check-in/check-out failures
• System Monitoring & Maintenance
  
  

Monitor system logs, performance metrics, and user activity to identify issues proactively [linkedin.com]

Support:

• Patch deployments and upgrades
• Environment maintenance (DEV, QA, PROD) [in.jooble.org]
  
  

Participate in system health checks and performance tuning

• User Support & Stakeholder Coordination
  
  

Act as a primary interface with business users, engineering teams, and IT teams [linkedin.com]

Provide end-user guidance, training, and usage support

Collaborate with L3/dev teams for complex issue resolution

Top Skills:

3DX PLM, MQL

Years of Experience: 8.00 Years of Experience