What are the responsibilities and job description for the Technical Support Specialist, New Grad position at Jobright.ai?
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Job Summary:
BILL is a rapidly growing fintech company dedicated to empowering businesses through innovative financial tools. The Technical Support Specialist serves as a vital link between customers and product teams, focusing on troubleshooting technical issues and facilitating effective communication among various departments to enhance customer experience.
Responsibilities:
• Assisting customers, troubleshooting and reporting bugs, communicating with Customer Support about software releases, and providing feedback to Product from customers.
• Taking ownership of all technical issues within the product and working with Product & Engineering to resolve quickly.
• Working cross functionally with many teams, not limited to - Inbound Support, Operations, Development, and Product.
Qualifications:
Required:
• Experience collaborating with product, engineering, and internal customer experience teams
• Experience working directly with customers to resolve technical issues
• Computer proficiency and SaaS troubleshooting skills
• Understanding of accounting software integration principles and sync logic (NetSuite, Intacct, QuickBooks, and/or Microsoft accounting software)
• Experience with ticket management systems – Jira, Salesforce, or Zendesk are a plus
• Demonstrated ability to proactively identify and ask clarifying questions regarding technical issues or customer feedback, ensuring clear communication between Product and Engineering teams.
• Ability to prioritize customer experience by efficiently troubleshooting and collaborating with cross-functional teams to address customer feedback and technical issues
Preferred:
• Project management experience is a plus
• Basic experience using SQL to query and navigate databases for troubleshooting or data analysis
Company:
BILL is a developer of financial automation software for small and midsize businesses (SMBs). Founded in 2006, the company is headquartered in San Jose, California, USA, with a team of 1001-5000 employees. The company is currently Public Company.
