What are the responsibilities and job description for the Sr. Technical Account Manager position at Jobright.ai?
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Job Summary:
PayPal has been revolutionizing commerce globally for more than 25 years, providing innovative payment solutions to consumers and businesses. As a Technical Account Manager, you will advance the technical relationship with customers by ensuring proactive health engagement and advocating for their needs, while collaborating with various teams to enhance products and services.
Responsibilities:
• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants
Qualifications:
Required:
• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Relevant customer-facing, technical work experience.
• Technically minded, with a proven track record of adopting and mastering new technologies and tools.
• Confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
• Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL)
• Understanding of basic SQL Commands and data analysis.
• Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.
Company:
PayPal is a financial service company that provides online payment solutions to its users worldwide. Founded in 1998, the company is headquartered in San Jose, California, USA, with a team of 10001 employees. The company is currently Public Company. PayPal has a track record of offering H1B sponsorships.
