Site Reliability Engineer, Mid-Level

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Job Summary:

Dev Technology Group is a growing IT company focused on delivering technology services and solutions for federal government projects. They are seeking a Site Reliability Engineer to monitor applications, respond to alerts, and ensure service level agreements are met while collaborating with various teams to maintain system performance.

Responsibilities:

• Provide outstanding support for the Passenger Services Program Directorate’s (PSPD) suite of customer-facing applications

• Timely reporting of events and performance statistics; contacting the entity responsible for the application, and recommending a resolution

• Monitor various applications to proactively identify system disruptions and preempt enterprise outages

• Ensure that the required Service Level Agreements (SLAs) are met

• Notify internal and external departments of performance issues and trends

• Support maintenance and scheduled outages

• Review and update tickets with the most current status information

• Understand applications and their interdependencies

• Incorporate monitoring of any new applications or systems

• Review and suggest monitoring tools as needed

• Perform application triage during active incidents

• Perform mitigation services for Mission Essential applications during scheduled changes and unplanned events

• Monitor and support scheduled change activity in the production environment and escalate unexpected issues

• Provide application verification support to support teams upon completion of scheduled changes in the production environment

• Root Cause Analyst (RCA) and follow up both internal and external

• Provide updated reports for the monthly PMR presentation and review

• Provide daily executive reports detailing the health of the Passenger Services Program Directorate’s (PSPD) environment and any pending changes that may potentially impact PSPD applications

• Provide documentation and presentation support as needed

• Effectively document incidents describing the issue, business impact, root cause, and fix actions

• Identify areas where improvements in processes or documentation will increase the team’s overall proficiency

Qualifications:

Required:

• U.S. Citizenship is required.

• Must have a current CBP Public Trust, DHS clearance, or Active Top Secret with a BI completed within the past three years.

• At least 5 years of experience supporting an IT system through troubleshooting, application maintenance, and network operations.

• ITIL experience with the ability to convey demonstrated strong knowledge in ITIL.

• Experience with automated monitoring and performance management tools (i.e., Auto Ops, App Dynamics, Splunk, etc.).

• Outstanding communications skills- both written and oral.

• Ability to work in a collaborative environment as well as manage individual tasks.

Preferred:

• Experience with US Government systems (preferred).

• ITIL certification preferred; OR willingness to sit for the ITIL certification exam within the first year of hire.

Company:

Dev Technology Group is an information technology company offering infrastructure management and database consulting services. Founded in 1998, the company is headquartered in Reston, Virginia, USA, with a team of 201-500 employees. The company is currently Growth Stage.