Senior Trust & Safety Analyst, Risk Operations

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Job Summary:

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking experienced Trust & Safety Analysts to collaborate with internal teams to ensure safety and compliance on OpenAI platforms, handle high risk customer cases, and design policies and processes to minimize abuse. The role involves building operational processes and analyzing data to drive improvements in trust and safety policies.

Responsibilities:

• Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed

• Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies

• Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer appeals, escalations, and more

• Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data in order to identify new abuse trends

• Analyze data to identify user trends and build feedback loops to drive improvements with product, engineering, policy, and other ops teams

• Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams

• Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our trust and safety systems and users’ needs

• Develop a deep understanding of our usage policies and content integrity issues and how they affect users across all our products and educate our clients on our policies - bring judgment and policy expertise to bear

Qualifications:

Required:

• 5 years of experience and a demonstrated passion for trust and safety, detection / investigation of malicious behavior, compliance operations, or other similar teams

• Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues

• Strong project and program management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and have a bias for action

• Proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements

• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed

• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize

• Comfortable with building processes and systems from zero to one

• Ability to handle a breadth of integrity related issues of varying sensitivity and complexity

• Experience working in a high-paced startup environment

• Ability to handle sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing

Preferred:

• Technical or data skills

Company:

OpenAI creates artificial intelligence technologies to assist with tasks and provide support for human activities. Founded in 2015, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. OpenAI has a track record of offering H1B sponsorships.