Senior Technical Account Manager

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Job Summary:

Snowflake is a rapidly growing company looking for a Senior Technical Account Manager to join their Account 360 team. This role combines technical and commercial responsibilities, serving as the post-sales technical lead for customer workloads while also driving growth through strategic engagement with stakeholders.

Responsibilities:

• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers

• Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production

• Develop, manage, and implement a strategy for efficient workload consumption

• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements

• Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations

• Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution

• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise

• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

Qualifications:

Required:

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

• Hands-on experience with Python, SQL, or Scala

• 8 years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role

• 5 years of experience working with AWS, Azure, GCP, and/or a private cloud environment

• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting

• Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising

• Hands-on experience in database management, data engineering, and data science

• Experience working within the partner ecosystem as it pertains to Snowflake solutions

• Skilled in resolving complex escalations with senior customer executives

• Excellent verbal, written, communication, and receptive listening skills

• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams

• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients

• Excellent team player able to work with virtual and global cross-functional teams

Preferred:

• Firsthand Snowflake product experience is preferred.

• Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred

• Snowflake SnowPro Advanced Certification is preferred

Company:

Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud. Founded in 2012, the company is headquartered in San Mateo, California, USA, with a team of 5001-10000 employees. The company is currently Public Company. Snowflake has a track record of offering H1B sponsorships.